I called Element for a quote on installing a soft water unit in our new home. Not only were they quick to respond and very friendly by they were also 30% less expensive than the other quotes we had received (apples to apples). They were able to schedule right away and gave me a 1 hour window (as opposed to the 4 hour window that seems to be quite standard with other service providers). Rob was extremely professional. I felt very comfortable having him in our home. He worked quickly but took the time to explain the system to me until I felt I understood it, even repeating most of it so I could jot down some notes. He always was more than happy to talk me through some other plumbing-related questions I had. Element will be our family's plumber going forward.