JLH is a fantastic doggie hotel! I've been taking my GS here for a few months now and he always has a good time and comes home exhausted.
I want to list a couple things I really love about this place in hope it gives future costumers a better idea of how it's run.
1. The behavior screening/check. I was relieved and impressed with how serious they are about caring for my dog. My GS is a lover, not a fighter. So naturally I was concerned with their vetting process with other people's animals. Well, first thing they do before you even book your pets stay is a behavior check to ensure they actually are calm and social with other animals. Rather than just taking the owners word for it (because it's cheaper for group boarding).
2. They pay close attention to your pets special needs. My GS sadly has eating issues and needs special food. Otherwise it's a huge nasty mess later. They've always stuck to the feeding instructions so my boy can keep having a good time.
3. Cameras! OMG the full access indoor and outdoor cameras! So so happy JLH has these installed and accessible to pet owners. Took my worries away anytime I needed to check up on him.
4. Doggie beds and couches! The room setups offer that home feeling to my GS, which keeps him mellow. Many pets get anxiety when their owners are away. This can cause a number of other problems for your pet. It's genius that JLH designed their rooms to feel like normal living spaces.
5. And last big point to why I love it here... they really do love your pet. My boy is always excited to see the staff here because they generally love and care for him like they would their own pets.