2 stars only because I liked the therapist and the spa attendant was really nice. The actual spa had very little appeal. I'm used to going to Qua and Canyon Ranch- admittedly I'm a little spa spoiled- but for the same price Qua is a MUCH better experience.
The spa was dated and dirty. The lockers were a little sticky (how scary is that?). There were 4 showers- 2 were out of order. They ran out of towels by the shower area. The door handle inside of the dry cedar sauna burnt my hand.
The thing that made up my mind that I am never ever going back to this place again was that my service was $130. When I went to pay at the end, they said it was $156. I had to ask how much was the massage. Then they told me a 20% tip was included. I am a solid believer in tipping. After all, I've worked for tips most of my life. I never believe in adding gratuity as a requirement. The whole point of the tipping system is to tip depending on how the service was. Sometimes I tip a lot for great service and I tip normal for mediocre or poor service. I would like to have the option. Also irked at the fact that they didn't tell me until I asked. One more reason why I will not go back to this spa is because they tried to sell me their products. They weren't as pushy as the spa attendants on the cruise ships (same company), but I don't appreciate them pushing their products on to me. Perhaps if they just update their facilities, they will have enough business and not have to sell their lotions and vitamins to make money.
On a bright note though, my massage therapist was really good. And she didn't talk to me in that don't-rile-up-the-mental patient tone. The spa attendant was also very nice- all 3 foot 7 of her.
Overall, IMO, for the price you pay, it's just not worth it