These people are caring loving and I trust them with my most precious Whiskey! My Maltese and I really deal with separation anxiety but when I have to take him to the vet I know he's in good hands. Zach is the greatest guy who knows his job and really loves animals, you can just tell! Honestly it's the only place (besides Whiskey's wonderful groomer, Dorothy, at Arms Full of Love) that I ever leave him. Otherwise, we're a package deal! You can't please everyone and that's obvious from other reviews. But when I read them it seems people aren't really rating Banfield as an animal health care provider but are more upset about pricing and whatnot. Well, it's a free country so go somewhere that's more affordable. Don't vilify the vet. All I ask for in a vet is that they love on my baby and keep him healthy. This place is exactly what it should be. My budget really isn't their problem. Great job Zach and crew! I really appreciate you for taking care of my baby!!