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  • I had set up a reservation a month in advance. In retrospect, I can see that there might have been an issue because I thought that I set up a one-way reservation but no-where can I find that I really did. So I'll take responsibility for that. I stopped at the counter and was ready to go. Shock one was the one-way reservation fee. Fine, I'll deal with it. Shock number two, however, is that if you are doing a one-way reservation? YOU CANNOT USE A DEBIT CARD. Seriously. I understand the concern for a secured transaction, but wouldn't you think that a debit card is a lot more secure than someone who's got a random piece of plastic? You've got access to all of my banking information and a direct immediate withdrawal of funds from my account. Besides, maybe I don't have good credit, or I don't want a piece of plastic that's simply "in corporation we trust." I had flown a red-eye flight with a long layover for 3,000 miles across country, and here I was, with very specific and intensive plans and when they apologized and said their computers wouldn't let them and they called a manager up? All they could tell me was "sorry." I'm grateful that another location was able to assist me but "sorry" doesn't cut it. In my line of work, I communicate with Enterprise many times a day, and I see what they do with customers to make their lives easier and to help out. When you've got someone right in front of you who you have that opportunity with and you don't do anything? You lose that faith. You don't EVER tell a customer "no," you find out what you can do to assist them and make their lives easier. This location made me lose my faith. After their "no," I had to make my own calls to figure out my own rental and sort out a reservation that I thought wasn't a problem. Thankfully, another location picked up their slack, but that shouldn't be the case. It should be the same service across all locations, not a manager on the phone who's only response is "sorry." I'm mostly sad that I have to actually give stars. Their service doesn't even warrant one. I wouldn't even call a "no, sorry." service, honestly.
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