Called in and asked if they're busy, since I was in a hurry, the lady said," We will get you right in." Waited for an hour then went up to her to ask her how much longer, she said another 30 mins. Didnt think twice bout taking her lying ass word anymore, so I left. Have the decency to tell the truth, some people doesnt have the time to spend. $11 for oil change? It'll cost you more to buy your own oil and filter at walmart. I think they're using cooking oil. Love your car give the best to it and it'll last for a very long time.