About: http://data.yelp.com/Review/id/5-mtuaaVDEjOocpERsqZhw

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-16 00:00:00 (xsd:dateTime)
itemReviewed	WingsUp!
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Used to be our favourite place to get delivery on a busy night. We would order from this location at least 3-4 times per month as they had a great daily deal on fresh chicken sandwiches. The last few months I've seen some new staff, and customer service has gone way downhill (items being forgotten/incorrect sauces/not friendly on the phone when called to let them know of errors). Last month, they updated their menu and everything went up by a dollar or two. I understand that changes were necessary, but it was definitely surprising to see the daily special go from $5 to $7. I decided to place an order online for delivery last Friday. They had added a few new items to the menu, so I ordered the buffalo wrap combo as I noticed that it was the same price as the special (promo--I thought). Order went through as usual. I received a call from the store almost 10 minutes later. The staff member said that it was an error on the website and they would not be honoring the price of my order, as the buffalo wrap for 6.99 was Wednesday's special. I emailed the WingsUp! head office to explain the situation. The price should have been honored as it was on the online ordering system and the order was completed fine. I have yet to hear back, and sent a follow-up email with still no response. I did notice, though, that the price of the item in question has been changed, so my email has been read. I at least expected an apology, as the owner of the franchise, Darren, seemed to really care about customer service when I talked to him previously. They have now lost a regular customer of over 10 years due to a small incident and a few dollars. I am not a petty person, but a level of service is to be expected when you are a loyal customer who spends money at a restaurant as frequently as I do. I gave them ample opportunities and time to rectify the situation before updating my review. I had previously rated them 4 stars, but after the last few months, the level of service at this location is worthy of 1 star.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Krystal

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