Amazon automatically chargers your account without notification on Prime membership. The problem with this is they don't list a customer service number so you have to search the web for one. Then when you do get a hold of someone they tell you sorry, your refund will have to go through the normal process of 3 - 5 days. You get this mono tone voice like she's heard it 100 times that day already. My problem is what if I don't have the money in the account, or other checks have to clear, or there was another emergency. At least they can do is send out a notification hey your going to be charged $99 for prime on so and so date. What a joke!!! 2 thumbs down on customer service on prime. Will be my last place to shop this year.