I worked with Ryan on an idea in my head for a ring and he was helpful every step of the way! All communication was done via email (I live in CA) and from start to finish he was a true businessman and stand-up guy. I work in customer service for a living and Ryan is the "real deal." I will continue going to him for all of my jewelry needs and can't recommend him highly enough. Prices can't be beat, and quality isn't sacrificed. A rare combo these days!