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  • Very disappointed with this particular DQ location. My boyfriend ordered an ice cream cake for my birthday as a surprise. He ordered the cake two days prior to needing it (although this location claims they only need 24 hours notice). He clearly explained to the employee that he needed the cake promptly when they opened at 10am to which she replied that would be no problem. When he went in to pick up the cake at 10:15am, it was not ready. The employees claimed that the top of the cake had not been finished, however we later realized that the cake hadn't even been made at all yet. They informed him they needed an extra 30 minutes to an hour to complete it. Two hours later, we came back to DQ to pick up the cake. It looked absolutely atrocious. It was obvious that the cake was rushed to be made as it was not frozen and the icing work was incredibly sloppy. At this point, my boyfriend was very frustrated and asked for a manager. After much conversation, the manager went to the back of the store to speak with either another manager or the owner of this franchised location. He then begrudgingly offered to take the cake back and refund the money or take $5 off the price. My boyfriend decided to take the $5 off, however looking back, we wished we would have given the cake back and taken the refund. I also found that offer quite strange because I am not sure what they would do with an already decorated cake. Regardless, these cakes are quite expensive and should always be made properly and on time. The owner of this location should be embarrassed they are selling such a poor product. Overall, this was an extremely poor experience and we will never order another cake from this location. If you are looking to order a cake, consider the Windmill location as we ordered one from there previously and it was made perfectly.
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