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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • A couple of weeks ago, I came into the store to inquire about a bed I saw online. I was happy to find out, though it was on backorder, that the bed was still a available. The salesperson sold me on a mattress which I hadn't intended to purchase but I have received it and am very happy with that part of the purchase. She also sold me on a mattress protector that cools. Once I got home, I had second thoughts and looked online to see that I would have probably been happy with something online for half the price. I called the store to ask about returning the item. I was told I couldn't return it though it was unopened. I asked to speak with a manager. Later that day I spoke to Johanna who really seemed to care about customer satisfaction. I came into the store the next day and as I waited at customer service she walked up to me and knew we had talked (I was holding the mattress protector). She was very friendly and offered a couple options. I chose to get a lower price for the protector and decided to keep it. It stays in place and doesn't feel uncomfortable to lay on. Thank you, Johanna. Can't wait to get the bed!
http://www.openvoc.eu/poi#coolReviews
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