We always comes to this bagel shop because it's the nearest shop to our house. I waited 20 minutes before being helped today. It was not busy, I have come when they are busy and they have been on their game. Today was not the case. Several people left due to the extremely long wait, just for someone to even say hello. They had little to no bagels, other people were upset they didn't have their usual bagel choice. The girls behind the counter were frustrated and it was easily seen on their faces.