Stopped in this starbucks for a quick cup of coffee. As I was getting out of my car ran into an acquaintance. When we were at the register he asked for a cup of pike to which they were out of it. So he said he would take a blonde. The clerk provided it without charge.
You never expect local service from large chain companies but I was very impressed with how she immediately recognized she wasn't able to meet the customers original need and didn't hesitate to ensure the customer left satisfied without the customer having to request it.
I know the gentleman gets his coffee there daily but I will make sure when I'm in the area this will be the starbucks I shop at.