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| - The staff in this store are very unfriendly and they do not hesitate lying you only to sell their products. In the past I shopped them some shampoo and conditioner products that I knew, although they are very unwelcoming. However, yesterday I decided to to buy an eyebrow/eyelash tint. There was a section with the label of "eyebrow tinting". I asked the cashier to help me choosing one of the tints and she reassured me that the tube she sold me was an eyebrow tint. However when I arrived home and opened the box, in the instructions it is directly written "THIS PRODUCT MUST NOT BE USED FOR DYING EYELASHES AND EYEBROWS; TO DO SO MAY CAUSE BLINDNESS". I checked the product website and realized they have tubes with the exact same appearance with a minor difference that it says "Eyebrow and eyelash dye", instead of "hair dye cream"! I thought it has been a minor mistake and I would go to store and exchange it with the right product, but when I arrived there today, the young lady at the cashiers desk and her manager on the phone both told me that "this is what we use to dye our clients eyebrows; don't pay attention to what it says in the instructions"! I was shocked! Seriously? Are you suggesting me to use it on my eyebrow or eyelash? what would you do if I go blind?
I told them if they have any other type of eyebrow/eyelash tinting product I'd exchange it, but they said this is the only product they have and that they cannot return my money. The money I have paid is not a big amount (~ $24) but the fact that these people put a wrong label on the product, gave me incorrect advice, and worse than all, shamelessly told me that they risk their clients' health for the money they make, does not sound right at all. I took all the necessary pictures I need and tomorrow I will be there with copes.
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