I went into western dental on May 30th to get teeth cleaning. I paid a down payment of $92 dollars. I returned on June 13th to finish the cleaning. The total bill was $459.00. I told them I would pay t he full amount on my health savings credit card if they would Refund my $92 dollar payment on my debit card. The lady said she would but it would take a week or so.
It's now been almost 3 months and western dental has not returned my money after many phone calls to corporate and the office on Arizona ave.
WoRst customer service I have every seen, and many complaints on ripoffreport.com
I won't go back ever and I will get my money back......
Western dental finally returned about 75 dollars of my money. The reason they didn't return the last $17 dollars is because my insurance company under paid.
WELL, how about the interest on my money for the last three months, and when western dental people don't pay western dental charges them a late payment fee of about $25 bucks. western dental owes me two months late fees and interest for a total of $59 dollars. LOL. Good luck getting that.
I also had an appointment Sept 8th for more dental work. I canceled that appointment. So..the way it stands western dental by not giving back my $92 dollars lost a lot of money in future appointment and a returning customer. I may be dumb but you'd think corporate would help a customer when they are right, I ran into roadblock after roadblock. I will never come back and I'm telling all my friends what happened. I would fire most of the people at corporate and hire people that care about the customer.
Ed Morris
602-501-3302