We went in this location after being out shopping for a few hours. Before eating, I wanted to wash my hands in the ladies room. The sink didn't work at all, pressing down and shifting the faucet handle around didn't produce a drop. I had to get my husband to look in the men's room so I could go in and use that sink. The ladies room toilet paper was also leaning against the wall and they were out of seat liners, and the sink itself was dirty.
I went to the man at the counter who greeted us and told him the ladies room sink was broken and he gave me a totally blank look and said, "oookay..." like, "what are you telling me for?"
We're sitting there and at some point, a female employee came out of the kitchen and went to the restroom. Since the sink doesn't work, I though she'd go into the men's room to wash her hands too, or go back to the kitchen to wash. Nope, she left the restroom pulling her clothes together and walked into the adjoining bagel shop, where we watched her handle all the bottled drinks as she re-arranged them.