I didn't even eat here. I came here one Sunday for Brunch because there was tons of space and there was a line downstairs. The menu looked decent, but service was horrible. We asked for water and got glasses, after 30 minutes the waiter finally took our drink orders and we reminded him about water for our empty glasses. After another 20 minutes we still hadn't gotten our drinks and he hadn't even stopped by to take our food order, keep in mind this place was practically empty. Finally we just left, told the guy we were tired of waiting and went downstairs to the real Fran's where food was great and service was quick.
So to recap, upper deck by Fran's is terrible, there's no way the food is good enough to justify the bad service, but somehow regular Fran's is still awesome.