Unfortunately we were not able to try afternoon tea, or 'high tea', due to the unorganized manner in which the reservation system is run. I attempted to make a reservation, and left a message with my info and what time we wanted to reserve for. I received a return call and was told I couldn't reserve because the cutoff is 11am. I told her the website says reservations must be made 24 hours before, but she refused to honor this and just said the rules have changed. My friend then tried to reserve for a different day for us. She was told she would receive a call back from the manager to confirm (an exceptionally odd practice- just make the reservation, why is this extra step necessary?!) The next day we are still not sure if we have a spot because the manager never called back. Then, two hours before our requested time my friend received a call to let her know we did have a reservation. At this point she declined. First they won't honor what's posted on their website, and then the overly complicated way of making reservations which requires 36 hours from the requestor, but only two hours notice for us! No thank you. We will not be attempting to make another reservation here. Way too much work.