I have always loved the yardhouse and go a few times a year being so close to my house. We went in February and had the worst wait ever. We could only assume that it was because of Valentines weekend. We waited an hour to get seated and placed our order promptly but our patience wore out when the food was taking OVER and hour to get to our table. I would have left angry had it not been for management that night. As soon as I brougth it up to them, they took care of our whole table. They couldn't apologize enough, and made sure we got a discount on our bill. Due to this I have to commend them...customer service is big with me. If there is a problem and they step up to take care of it shows that they care about their customers dining experience. I know my review is really late but it's better late than never! PS....the food was awesome even though it was late to get to us.