My husband and I went there to upgrade our phones and were lucky enough to cross paths with Jonathan Brewer. I showed up with my phone bill in hand thinking I was fully prepared for the exchange. Unfortunately, we forgot our password and to start, couldn't get a human on the line. When we tried online in the store, the retrieval code was sent to my husband's phone (because he's the main on the account) which wasn't working because it had water damage (hence why were there). Long story, we were there for 2 hours and Jonathan was patient, professional, and had a good sense of humor thank God! After the debacle of getting into our wireless provider's account, he still sat down with us with our new phones and answered all of our questions. What a great guy and we will return again.