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  • Although our rental management took a near 3 weeks to put in the maintenance request to the plumbing company, Atlas called us & left a message the very next day to make an appointment for the three different request we put in... but at the moment we were gone out of town for a few days, so when we returned, we called back and he surprisingly was able to set up an apt for 4pm that evening but then as soon as I hung up, they called back once more and had explained to us that the plumber could actually come earlier then expected within the next 30 mins that afternoon. So that made it even better. When he showed up he asked me how I was doing & automatically put some booties over his boots as soon as he step foot inside. While he was here he went over the order with me & asked a few questions, I answered them and explained the situation back to him. Then quickly he started to go to work at the locations.. and successfully was able to repair, got 2 out of 3 broken things he had permission to fix finished & got them back in working condition again, all in about 45 mins or less. I also would like to add that, altho both him & the lady on the phone explained to me that their company policy only allows them to work on certian plumbing issues & explained because of that he might not be able to assist us in fixing the 3rd problem regarding our fridge but he certainly had no problem taking his time to look at it, double check and have a conversation with me about it anyways. When it was all said & done and he was ready to leave he showed me a pic of the completed work on his phone for my satisfaction & made sure there wasn't anything else he could do while he was still there. After he left, he sat in his truck for a min, then knocked on the door to turn back on an additional water supply. (Nice of him to remember & not drive off like that.) Last but not least for an extra side note, he even complimented us for how clean he said our house was. Thought he was thorough, fast and had a very nice attitude. The name of the maintenance man is Brandon. We had an previous Atlas Plumbing guy come last summer and he did a good job as well.
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