I usually rent from the Mesa Enterprise on West Broadway Rd, but was directed to this location closer to my house. First I had a confirmed reservation and needed to be picked up by 9:30 and they were telling my my pick up would be 10-11 am . My husband called and had me picked up in 15 min. Once I arrived the reservation had to be redone in my name in order to get the discount usually husband picks up and we have no issues just adding me as an additional driver. Once I returned I was asked if Id like to use another form of payment which I did. I handed the associate my card and was still charged the card on file and was never given my debit card back. I called the next business day was on hold for 13 min as they looked for the card. When they returned they hadn't found the card and the manager couldn't explain why I was asked for another form of payment and still charged the card on file. So the question is where is my card I handed the associate? Needless to say I will not be returning to this location. I average at least 2 rentals a month its a shame I'll need to go across down for a rental now.