I made my first time appointment online, didn't speak to any rude receptionist. It was very simple. Once I got there, I thought the staff was very professional and courteous. The furniture leaves a lot to be desired, but that isn't why I got there. I met with Dr. Janis Saunders, and I thought she was amazing. I love her openness. She didn't make me feel like just a number. She took her time with me and made sure that I had all my questions answered. I would recommend Dr Saunders to ANYONE! In fact I did recommend her to one of my co-workers, who will be seeing Dr. Saunders as well. Thank You Dr. Saunders. You are wonderful!