| rev:text
| - So disappointed in this facility and its management. We signed up for toddler "Little Kickers" soccer back in April, and the classes started in early May. Like most parents, we wanted to give our son an opportunity to interact with other kids and learn how to follow basic rules. Price was discounted to $99.95 when we signed up (still not a small amount to pay for two months of weekly lessons with ~10 other kids). Part of the promised package was a "Little Kickers" t-shirt for the kids to wear while playing. I'll get to that later.
First things first: the facility is rundown and HOT. It was warm in April and it's sweltering now. Either the A/C is broken or they don't have one and don't care. While I might've been willing to give them a pass before, after my experience with the chubby, brunette "Director" today, I tend to think they just don't care.
Today's class marks the fifth week I've asked an ever rotating, shrugging crew of apathetic twenty somethings whether we're ever going to get the t-shirts we bought.
The first week brought the apology that the company they were using was a new vendor and that had caused a delay but that shirts would arrive in a week.
The next week brought a ¯\_(?)_/¯. The shirts were still en route and the vendor was blamed again.
The third week brought a new excuse: the shirts had arrived, but the order was wrong. They forgot to order toddler shirts for toddlers and tried to push kids small shirts (basically tents on two year olds) on us in the interim with the explanation that the correct shirts were ordered and would arrive in "a week or two."
Last week, same excuse: new shirts would definitely be in the next week.
Guess what? No shirts!
The only difference between today and the many preceding weeks where I've talked to the LVIS team is this week I had the honor of speaking to one of the most unpleasant customer service people I've had the misfortune of encountering.
This woman, the "Director," explained that they actually hadn't ordered any replacement shirts all along. Wow.
The company's GM, she sneered, had been on vacation for more than a month and had in their possession (away from telephones and all access to email, presumably) the only credit card in existence capable of ordering the t-shirts dozens of parents had paid for. Super professional. When I expressed my heavy skepticism, the "Director" assured me that nothing at all had been purchased by the facility since the GM had been on vacation for more than a month AND she was still on vacation so there was no one else to talk to...no higher management to appeal to.
When I asked how she was able to order the shirts with the GM still on vacation, the "Director" quickly explained she'd had to get a card from "someone else."
Just...what? Who runs a business this way?
On top of it all, this paragon of customer service tried to tell me that the shirts were a "free gift" that I wasn't entitled to and had no right to ask about.
This facility is a joke. It's run by children and lazy adults who are incapable of doing their jobs. The single person we've encountered with any level of professionalism is our Little Kickers coach, Jackie, and she's why they even get a star here. The class isn't bad at all, though, again: the heat makes it really hard to notice much of anything.
Don't charge people for something and then lie to them about why you can't deliver on their purchase. Fix your A/C so that toddlers don't risk heat stroke in your facility. Hire people who care and who know how to talk to fellow human beings. Do better. Just do better. You have children in your care, it's deplorable not to.
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