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  • So I have a gift card to Massage Envy, and my skin is in desperate need of a facial. I'm getting married in a couple months and I need to start my beauty routine. So I book an appointment, no problem. They call me a day before and say the esthetician is going to be out can I reschedule. Of course things happen, I understand, I've worked at a spa for 3 years, so I rescheduled for the next week. This time the day of the appointment I get a call, same thing, no esthetician, can you reschedule, at this point I'm a little annoyed I've been waiting two weeks for an appointment for a simple 60 min facial. They offer me an additional 30 minutes complimentary, so against my better judgement I scheduled a third time for my facial for the next week. Today I wake up, morning of my facial, guess who called to ask if I can reschedule. Four different appointment times, across four weeks and somehow Massage Envy cannot uphold a simple standard as a professional organization in the Spa industry. Very unreliable. Update: My fourth scheduled appointment was confirmed and I was able to get a facial from Lorraine. She. Was. Fantastic. She made up for the crazy bad experience of booking the appointment. She was knowledgeable, easy to talk to, friendly, and just a sweet person. She helped me pick out product for my face, but kept in mind that I was on a budget. Despite having difficulties initially, I will be returning for more facials, just for Lorraine.
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