I've never been into this Cox store, and I hope I don't have to again. That's not a strike against the place, it's actually very nice and is setup like a cell phone store. But geez, why would you have to go into the store ever?
I popped in to swap out a cable box since I was downgrading from a DVR, and I had to wait a long time because some clueless lady wanted to argue about her bill for half an hour. She kept saying "you guys upped my bill" as if the customer service rep owned Cox. So tilting.
Once I got served, it was smooth sailing. The rep understood every question I had and it was a pretty quick in and out. So basically, F*** dumb Cox customers.