It's comfortable and personal. Norm is usually there and adds charm to the place. The servers have all been there for a long time (some since it first opened), which speaks volumes about the type of place and people here. If you come here a few times, they will recognize you and greet you like a friend.
The red velvet pancakes are a favorite for my kids. The jian-bing (chinese pancake with eggs) is excellent. Steak and eggs are very so-so. Omelettes are very good with generous portions of potatoes. Early on, the fruit cups were pretty bad, but Norm took the feedback and improved the quality of the fruit significantly.
All in all, a good place for the first cup of coffee.