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  • I am on my second sofa from Jennifer Convertibles. The first one was originally bought at the Tempe store in 2007 and, after 6 months, the bottom started sagging out. They sent repairmen to fix the sofa but the wrong parts were sent each time. After speaking with Tim, the store manager, we arranged for a brand new sofa to be delivered. A few months later on the new sofa and the same issue of sagging started again....but worse than the old sofa. Tim's service regarding the issue has been stellar but the products......not so much. I will not be replacing this sofa with a Jennifer product but something that is much higher in quality and much sturdier.
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