Not a good experience.... I stayed at the end of June for two nights while I was visiting for a job interview. The night before my interview the AC in my room was working very poorly and I woke up a midnight because of the heat. Imagine being stuck ina hotel with no AC in Phoenix! I called the front desk and they offered to move me to a room but I was already in bed and had all of my dress clothes laid out. As if I wanted to have to pick up everything a move!
They offered to cut my rate in half, let me drink the water from the mini fridge, and gave me a fan (an extremely loud one). The next morning my statement didn't reflect the rate change so I checked my credit card statement later and I was still charged the full amount.
I had to dispute the charge through Wells Fargo and even then I had to actually call the hotel finance department. Still no resolution! Not good customer service and not a good experience.