Extremely satisfied with this company. They came out earlier this year, after the company my home warranty sent out that said my unit could not be fixed and I needed a new one, Dave from cool concept came out, filled my Freon and got the unit working. On Saturday the unit stopped blowing cold air, I called them up the answering service picked up so i left a message not expecting a call until Monday but within 15 minutes Norm called and within an hour he was at my house and fixed my unit. He said that as long as we keep the unit serviced, should last a few more years. HONEST AND RELIABLE...