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  • Dumb policy, loss of customer. I was a frequent customer of this JJs. So frequent that I took the time to set up an online account with all my personal information, including credit card. When ever I got hungry at work I could just go online and order my favorite sandwhich which was made just as I had "built it" online and it would be ready and paid for when I walked over to pick it up. But for some reason they implemented a $25 minimum for pick up orders. This would make sense for delivery, but for pick up? Customer service could not give any reason for this policy which is as dumb, and much more inconvenient, than their policy of not having plain old salt and pepper. I've found other places to order online, but I do miss having JJ's as an option. Update from Jimmy Johns: Ben, I apologize, but we do not plan on changing our policy at this time. All our details, including your credit card details, are encrypted using industry strength security and transmitted over a secure link to our servers. If you have your credit card information saved, you can login and delete this information. We do not have access to your account. Thanks, Kelly Oh well, I give up. I'll order elsewhere from now on.
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