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| - First, ask for Ken if you are looking for furniture. Ken is the man. Don't worry about being pressured or nagged or followed around the store with him. I have bought my entire house of furnishings from this place and when I found Ken, I refuse to work with anyone else. I hate the guys who float around and seem to be vultures looking to make a buck rather than give actual customer service. With Ken you get such great help and he seems so honest.
I love all of my furniture I have purchased (king bed, tv, entertainment system, couch, loveseat, etc...). I also love that the $59 delivery fee covers deliveries for the entire year, so stock up! What I hate is that they will call you late at night like around 9pm to confirm your delivery. Seems rather rude to call that late and I think their customer service dept needs to respect households who sleep early or have kids. At least the delivery guys are always in an out rather quickly and are always nice.
If you are looking for appliances, an older gentleman named Anthony/Tony helped us out as a suggestion from Ken since he doens't work that side of the store. Tony was super helpful as well. We ordered our washer, dryer, and refirgerator from him. He made it very easy for us first time home buyers who knew nothing except price tags and what looked neat. We ended up with some pretty decent deals and great looking appliances from trusted brands. Tony was so nice and explained the warrantied thoroughly. Like with Ken, we never felt pressured to purchase something over the top so he could make a better commission check. He told us what we should stay away from since it breaks down a lot or was over priced and not worth it.
The gripe I have and reason I can't give them 5 stars is that it took 3x to deliver me the right couch that wasn't broken. The first time it was the wrong color even though the correct color was ordered and on the ticket, the second one had a broken recliner, and the 3rd time they finally got it right. You would think quality control would check this stuff before it is put on the truck.
I would highly suggest anyone looking for furniture or appliances to check out my guys. My husband and I received way better service here even when we were just getting rough estimates on what it would cost to cover new items for the new house, than we did when we acutally wanted to purchase something from Ashley Furniture. Again, ask for those 2 guys and you wont feel disappointed!
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