First time there, my iphone was fixed within a hour (busted LCD screen). The staff was very helpful and straight forward. However, my iPhone was locked and they were unable to complete test runs - no fault of theirs. Because their work is under warranty, I called and returned a few days later when I found the camera was not working. They fixed the camera under an hour, and at no charge. I'll take my phone there everytime! But hopefully that was the only time.... :)