I had a very positive experience here. I called Dyson one 800 number that was on my vacuum to say trigger did not work anymore. They referred me to this location. I called to confirm that they do service my model and the person online was very friendly. When I showed up with my vacuum they gave it a free five minute check turned out it only had a clog. The person there also took the time to show me how to service my vacuum and different features that I did not even know it had.