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| - It's been a long time since anyone reviewed this store and I think it's about time someone updated the public.
I have been to Madeline's on several occasions. Each visit starts the same way:
Enter store, have owners stare you down, get asked by salesperson to remove your shoes. Honest! Why would I lie about something so preposterous?
The store is filled with racks of merchandise organized via colour and size. There is a lot of bling in the store but it does attract many young girls requiring prom dresses.
On the last two occasions I accompanied my daughter to Madeline's, we browsed the racks until my daughter located three dresses she decided to try on. The sales person said the fitting rooms were occupied and asked if we would mind waiting until one became available. Of course we said that would be no problem. My daughter continued to browse while I chose to sit on the bench at the back of the store. Suddenly, the sales person requested that I remove my shoes! What? Seriously? I wasn't even the one trying anything on! I politely told her "no" and with that she walked over to the cash register where another salesperson stood and I overheard her ask the second salesperson to look after us since I would not remove my shoes! Geez, it's a nice sunny day in August, my shoes are clean as a whistle and I'm just sitting her minding my own business!
When a fitting room became available, my daughter was summoned inside. Again I was requested to remove my shoes and again, I refused. What is up with these people? I really needed to get an answer to this silly request so I asked why I was requested to remove my shoes. I was told it was to keep the off-white carpet clean! OMG! Either get darker carpet or deal with it. After that, the service went down hill quickly.
Yes, we have purchased several dresses at Madeline's but we will no longer return. EVER. Even my daughters were slighted by the shoe removal request as well as the snotty sales people and owners.
With many girls to clothe, I do not need to be reprimanded for wearing shoes into a store. Nor do I need to feel intimidated by salespeople. All in all, this store is not worth the effort. The same dresses can be found either at Holt Renfrew, Andrews, DEW, Want, Edith's and Poor Little Rich Girl.
Toronto is a big city, you owe it to yourself to shop where the sale people show you respect and your feet can keep their shoes on!
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