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| - Where do I begin? This is going to be a long one. Get ready.
A friend and I called and made 10:00 appointments for a massage. I also added a facial for later in the day. Both of us received confirmations the day before for our appts. My confirmation was a little odd as I got two phone calls from two separate people - 1 for the massage and 1 for the facial. I thought it was kind of odd that they didn't piece it together that I had two appts in the same day - especially since I made the appts at the same time with the same person on the phone.
The day of the massage, however, my friend was called at 9:30 and told that they had to move her appt to 10:30. And if it didn't work for her they could look at a different day. Seriously? No offer to give her a discount for the inconvenience or nothing. Just a comment that said if you can't make it, we can schedule another day.
When I checked in the lady at the desk took note that I had two treatments scheduled. And she said she'd tie them together so I'd get a discounted price for doing two treatments at once. I was thankful for that but why didn't the person I made the appt with understand this? Small complaint, I know but it just sets the tone for the day.
The quiet area is small. Small chairs and couches. No lounges. Desert Ridge Marriott has a beautiful waiting area. Many lounge chairs so you can spread out. Lay back. Relax. Two areas as well. A fireplace for ambience. Agave has low lighting for ambience. Very disappointing.
The massage was adequate. Not great.
Now if you want to order a drink or food you have to leave the spa area (in your beautiful bath robe) to go out into the foyer to ask for it. There should be some way I can do this without having to go out front. Just awkward. So after our massages we went out front and asked if we could get a mimosa. They said they may have to order it from the hotel but that they would check and see if they had any champagne themselves to give us a complimentary glass. Ok. We went back into the spa and went into the jacuzzi.
The jacuzzi. Gross. I put my arms up on the back ledge and it was coated in dust and grime. This is the area between the back and against the wall. Obviously a pain to clean but this is supposed to be a 5 star spa.
The attendant comes back and tells us she doesn't have any champagne. We said ok, and since you have to order it from the hotel anyway, just order us a bottle. She says sure. About 10 min later she comes back in and tells us our champagne is here. And asks where we want to drink it. Well...our first thought was. Here of course. But we said we'd get out of the jacuzzi and go into the quiet room. So we go to the quiet area and wait. A few minutes later another attendant comes in and says "Are you the ones with the champagne?'" We say yes and she says well you can come out front to drink it, it's ready. What? Out front? Meaning the foyer area? They have a tiny little juice bar with a table and chairs and that's where we can go and drink. It is basically in a hallway with random people walking by. Again, in our robes??? Really? I said if I knew that I had to go out front to drink I wouldn't have ordered a whole bottle. They said no alcohol was allowed back in the spa area. They ended up making an exception since we weren't told that when we ordered the bottle. And funny enough the bottle was unopened when they brought it back so I had to open it myself. Again, it seems like a small complaint but just not the 5 star treatment I would expect. Also for an $80 bottle of champagne, I'm not being cheap here.
Also note if you order any spa food you can't eat it inside either. You have to go outside to eat it at the same little table. They said the smells are distracting. I get that but all the food is cold...no hot food. Repeat, the spa menu is all cold salad stuff. Not much to smell there. Needless to say we ended up not ordering any food.
It did end with a nice facial and I enjoyed it. Hated the up sell of course that seems to happen more often then not when you get a facial at a spa but no different.
Can't say I'd go back. If I wanted to just go in and get a treatment and leave, it's fine. But I wouldn't plan a day there again. I'd stick with my tried and true JW Marriott at Desert Ridge.
Told you it was long.
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