My husband and I ordered a custom couch in October of 2012. We received it in December of 2012 and everything was great, for a while.
We had a couple of accidents on the couch that had to be cleaned (we have a dog with a very sensitive stomach and he threw up on the couch). We cleaned it and it seemed fine. Turns out, when you clean the microfiber that comes with these couches, it weakens it. The couch ripped.
I called EQ3 because their 2 year warranty should cover this. I was told that fabric is not included in their warranty. I was then told by the company that EQ3 outsources to that we would have to reupholster the ENTIRE COUCH because there is no way they would be able to match the fabric colour.
We then spoke with another upholsterer who told us the fact that the cushions do not detach from the couch means that it is a cheap couch, because they are using less fabric. $2500 before tax for a 6 seat sectional is NOT cheap.
Long story short, do not buy from them. Spend the extra money and get a good couch from any of the number of boutique furniture shops downtown. At least it will last you longer than the under 2 years that we've had ours.