Hilton, come on, you can do better.
I arrive around 11pm. No one in the lobby. No one at the desk. No bell/buzzer to ring.
After a few minutes. The phone rings at the check-in desk. Someone appears from a closed door to answer the phone. While I continue to wait.
Hilton, are you so damn cheap that you can't post a person to stay at the desk? This doesn't happen anywhere else in the world.
Reducing rating - level of service not deserving of Scottsdale standards.