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| - After a particularly long day, my poor husband's Scion tC started throwing some weird electrical symptoms that seemed to indicate a dying alternator. He stopped at an O'Reilly on the way home to get the battery and alternator tested, and the guy assured him that both were in great shape and that the likely culprit was the starter. Since that made absolutely no sense, he limped it to another O'Reilly, who gave him another jump (yeah...not the starter). The Scion sputtered to a stop a few miles down the road, and conveniently in front of Johnston's. Fate, right?
Thanks to you Yelp ninjas, we felt safe leaving the keys in the lockbox having never even spoken to these guys. In the morning, Shari, the owner's wife and receptionist, didn't mind corresponding with my husband via email (he has a job that makes it difficult to step out for a personal call).
They had the alternator replaced same-day, as promised, and when we came to pick up the car, Shari spoke about their pride in running an ethical, trustworthy establishment. That was clear from their professionalism and, frankly, compassion for how stressful an unexpected vehicle repair can be. We'll definitely be back to Johnston's.
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