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  • I really wanted to like Bar Reyna, but it lost 3 stars based on the pretentious service, that was borderline mean. The food and drink is good. The review doesn't lose stars on that front. When I asked one waiter what the Mykonos drink was, he sarcastically replied "it's a city in Greece." Thanks for pointing that out, as if I hadn't been there or don't have a brain. I was shocked at the level of condescension. Never make a customer feel stupid. I was asking what ingredients were in the drink. Also, when I asked another waiter for some help, he made me feel stupid as well. Granted this restaurant is located in Yorkville, but regardless, never forget that how you make the customer feel (especially in the age of social media) carries a lot of clout. Customer service training is needed for some staff.
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