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  • Terrible for large parties! We gathered all together to celebrate one of my best friends birthdays and from start to finish the night turned into a debacle. We initially had 2 waiters that took the drink order and the leading gentlemen made a presentation regarding the different beef's the restaurant had to offer. Shortly after that, the female server went around the table and took the dinner/appetizer orders and it went all down hill from there. She began on the right side of the table then stopped mid way through, for an unknown reason, and resumed on the opposite side. Which at first it didn't seem like an issue until 2hrs later she comes back to the table and advises that the kitchen got the dinner order "wet" and the ink bled all over the slip and no one's order was placed so she had to go back around and take the dinner order again. After the food started to arrive about 30 to 45 minutes after that, multiple orders had missing items. For example a guest ordered the crab stuffed shrimp and the mac n cheese but their mac and cheese was missing, also there was 2 salads that were given to the wrong guest. In addition I ordered a barry white that sat empty for one hour before anyone on the wait staff offered my another. At this hour the entire party is exhausted and almost immediately everyone ask for boxes to take their food home. The male waiter proceded to take each plate and return each bag to members of the party by throwing it on the floor and under the table cloth, the female waiter returns and placed each bag on top of the table. Which caused some confusion as to what happened that the male waiter would think that some of the guests food deserved to be thrown under the table and disregarded. After that a guest presents a cake to the birthday guest and the male waiter asks if he would like it cut and plated, the birthday guest responds by saying yes and can you only cut 7 slices. The waiter returns with approximately 6 more servers who cut the entire cake and served it to the entire party which was 12. The night ends everyone settles their balances and leaves. Not one person apologized for "loosing/forgetting" the dinner order, the amount of time we were there or the level of service we received. I can not express how truly upset I feel knowing the Eddie Merlot standard from previous visits to the experience on Friday night and on top of it all it was my best friends birthday. There needs to be a apology of some sort issued either to the party or to the birthday guest for the night we had. If this is any example of how larger parties are treated I will no longer suggest going to Eddie Merlot's to celebrate.
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