My husband and I recently purchased a car from this dealership and couldn't be happier. The car was for me and both my husband and I had spent time researching what extras I wanted on it and what we wanted to spend.
We ended up going through consumer reports online car buying service who decides how much a car should cost then sends that estimate and the buyers' info to local dealers. North Scottsdale BMW called within 5 minutes of receiving our info and we had an appointment set up for the following afternoon.
They had the car I wanted (of course there are always going to be extras on the cars that are already on the lot, the car had what I wanted and a little more). There was absolutely no haggling on the price that consumer reports had sent them, figuring in the extras. Our salesman, Don, was great. We never felt pressured, he's really friendly and easy to work with. He was showing us how the car worked WELL after the dealer had closed.
I have since gone back to buy an accessory and Dean in the parts dept. He was extremely helpful. When it turned out that the first one I got did not work, Dean handed me a replacement with no questions asked.
I have had excellent service there and I love my car!