Apparently there are new owners. I'm so sad and disappointed. The new employees don't seem as friendly and quality has gone downhill. The bacon in my bagel sandwich seemed like it was vegan cardboard meat. I was actually afraid to eat it and risk food poisoning. They also did away with the punch card all of the locals were used to. The bagels aren't as good. I won't be returning. I tried to call four times prior to posting the review to see if I could tell them about my experience but no answer. I used to eat here once or twice a week to pickup food for the whole family- just sad.