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| - I initially signed my lease for a 2 bedroom townhouse with a different management company named Myles York, in 2012. The owner decided to change companies and I was forced to begin dealing with Barrett Eastman Property. I received an email in December saying I was to no longer to deposit rent funds into the old managements' account. I did not receive a phone call or any paper mail. I am Active duty military, if I were deployed (thankfully I wasn't) I never would have gotten the notice. The email stated that I was not able to sign up for direct payment for December or January. I had to wait until February, therefore I had to personally drop off my rental check at the office location which is far from where I lived, that or risk sending it through the mail to a company I had never heard of and know nothing about.
I emailed this new company my list of discrepancies with the unit such as holes in the carpets, stains, broken tiles, chipped paint/stucco, rust, mold, cigarette burns, holes in the walls with cigarette butts shoved in them etc. The pictures were accepted by the manager of our lease, Cosmin Gabor.
Fast forward to January when my washer machine broke. I had to take time off of work to meet with people three different times in order to determine that the machine was in fact broken. After weeks and weeks of emails and phone calls resulting in no replaced washing machine I asked for a reduced rent due to an important appliance not working. I was told buy Cosmin that "it is the owners fault, and our hands are tied." Finally after a solid month did we finally start moving towards a resolution of the issue with the washing machine. After 7 weeks we finally got a new washing machine, the delivery company dropped it, breaking the front door off the machine and it nicked our wall. After 8 weeks we got a working running brand new set of machines.
I stayed past my one year lease, and when it was time to move out I hired carpet cleaners and took care of the overall meticulous cleaning of the unit myself. I was not offered a final walk through even though I asked. I was told "it is too late" and I was given a move out bill of $1,364.31. The manager had not taken the pictures of move in photo discrepancies into account towards determining what I am responsible for and what I was not. I had to remind the company about the photos of the damages in hopes that would reduce my fees. It did help, but not by much.
Regular wear and tear is not taken into account here. Supposedly due to the lease I signed with the old management company Myles York it states the unit must be returned in the same condition in which I received it. I phoned Myles York managing company regarding the terminology and the company agrees Barrett Eastman is voluntarily stretching the meaning of the phrase in order to secure additional funds from me.
I am being charged for additional carpet cleaning because "the job was not good enough". My argument to Judy was all carpet companies will do the job a second time for free, if a client is not satisfied for they want to keep their clientele. Barrett Eastman again said "its too late now the carpets were cleaned again." I was also charged for burnt out light bulbs, an additional fee for general cleaning, a broken pane of a double pane window which I did not break, a gate remote (card) which was returned and I was charged to paint the unit. I had no pets, no young children, I hung no pictures, put no holes in walls, I damaged no walls and I even held a no shoe policy in my house to keep the carpets cleaner and in good condition.
The gate remote (card) was in fact returned and my lease states one remote, I reached out to my old management company Myles York and they agreed it was a card and not an electronic remote. Barrett Eastman's argument is that there is an electric remote. I tried to explain this to Barrett that the community has no electronic remotes only card remotes or a pin number as confirmed by the community HOA. I was told "to stop arguing the charges and I was lucky"... "The owner wanted to charge me more", and I was threatened to be sued if I didn't pay all of the fees. I tried to explain and understand all of the charges against me and was given rude responses, all capitals in emails (yelling), and threats from Judy DeNure. I was hung up on by Cosmin Gabor when I tried to debate one of these charges. I have the emails and pictures to prove everything however I cannot spare the time, money or risk of going to court. They can outspend me for lawyers and in the end I am responsible for paying those fees. My hands are tied, there is nothing I can do except argue their BBB status. I am not the only person who has had this experience due to their awful reviews on Google and BBB. They are NOT MILITARY FRIENDLY, and when I need a management company in the future I will certainly not be using someone who will treat tenants this poorly. I truly think their BBB status needs to be reviewed
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