My bf suggested AOL&D because he and his sister had just got their desks here a few months prior so I figured why not. Cher helped him and was there when we went to look so she helped me. She was helpful the day we were there and then that was it.... After I got her quote I asked for a picture (because what I wanted wasn't what they has on display) and asked if the price was negotiable (since it was $300 MORE then what she quoted me in the store). After being ignored for 3days I sent another email, all she replied with was a picture. So I called and said I would be able to close the deal for a certain price (which was minus Tax & delivery) she proceeded to tell me she would need to call Obama to remove the sales tax and I could pick it up if I didn't want to pay the delivery.... WOW, is that really how you go about talking to a customer!? I basically said ok I would keep looking and she said ok and hung up! SO I have since found the SAME exact desk at Jerry's Office Furniture from the sales man by the name of Wayne who was VERY helpful in the price I was willing to pay! If you're looking for a Case product I would highly suggest you check out Jerry's!