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| - So I understand how difficult is is to print up copies. That's right, nothing custom, but copies. After problems with our previous printer, I decided to give them a try after all the years Glenn had come in to give us samples of paper pads, etc. Obviously, they must be caring and attentive. Nope. I gave Glenn copies of EVERYTHING we would need. He returned the following week with the same papers, and the estimates. I told him I had given him the copies to ensure we wouldn't have any confusion about them not knowing what needed to be done. He assured me everything was in their system.
Over the next few months, every time I asked for copies, I had to email the image to them. Glenn had neither retained nor scanned a single image I had given them. That should have told me to leave. On a statement 5 months in, I received charges including 'art' fees. There had been a change on one form (which I again did all the changes, just asked them to print it.) The new charges added $90... for artwork... that I had done, because their system couldn't read my documents (wasn't a problem for 4 months).
Glenn ignored all calls and emails when I had a problem, only calling back after I left an angry voicemail, to tell me to call the office, and the owners son could help me. I did that. Owners son just told me how hard it was to convert the files (Word files... no problem for 4 months), and he'd talk to the owner. He let me know the owner (dad) couldn't do anything.
SO, while I understand how difficult it can be find a good printer, RUN FROM HERE. You will be upset the entire time, then leave angry.
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