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| - The staff is so unprepared, so rude and disorganized. They have no customer service whatsoever. I have been in many different places and this is the worst of all of them. Yesterday was my wife and I first time in this place because a famous Venezuelan comedian was presenting for the first time in Las Vegas. We tried to order some the waitress and one of the staff, who was passing by, mentioned that they don't have that item that we were ordering. So I decided to order something else. 30 min passed by, I went to the waitress and ask for our food, she mentioned that she would check in the kitchen, which she never did. 10 min later, passed and I ask another waiter to check on our order and no response. We decided to talk to the "manager" to find out what was going on, and found out that the items that we ordered were run out as well. Instead of apologizing which we would have gladly accepted, the "manager" started arguing with us. Tried to talk to the "owner", he seemed so incompetent because he didn't say a word. We understand they could have some misunderstanding but not true because at the end of the event, the staff including the manager were so eager to clean everything, that took my unfinished drink and toss it out. Again, instead of apologizing, offered another drink and let us know to move to different table, he started arguing with me. My wife and I are easy going and barely complaint much but this place is the worst of all. No customer service, the prices of everything are extremely high, food is average bar type food. Nothing impressive.
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