Was surprised to find how easy the appointment is made, the girl taking the calls was very friendly. I called on Friday, they promised Sunday AM, no extra charge. As I had 3 appliances needing repair, I was given 3 automated reminder calls at the same time and received 3 emails. As Jay worked on things, had to write 3 separate checks, A bit annoying but no big deal. Sunday morning Jay called, said he was on his way and was there in 15 minutes. Jay was extremely professional and courteous and seemed to know what he was doing. But, my repair turned out to be a order parts and will return in a few days...to be continued. . .so long story short, took a little longer than anticipated, but did get everything in working order.