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  • Wow my first one star review so you know it was bad! We found this place through our Home Warranty Company. Our dishwasher was broken when we moved into our new house. The sellers were supposed to have it fixed by this company before we moved in however it was still not working on move-in day-would not drain. I called Perla and they had no record of being out to our place to fix the dishwasher (sellers did pay for it) and said they think they had the wrong zip code written down and could not find the house. I mean are you kidding me??!! So we scheduled an appointment for a service man to come out. This took several calls as they rarely answer their phone and one lady is extremely rude whenever she answers. The service man was scheduled to come in a week between 1-4pm. He shows up at 4:30 because he typed the wrong house address into his GPS instead of going to the appointment scheduled before us. Well lucky us. He recommends we get a new dishwasher as it would be cheaper than fixing and he leaves after 10 minutes. The home warranty company says otherwise and tell Perla they will pay for the parts. Perla never calls to make another appointment so again I have to call about 5 times until I can get someone on the phone to schedule a second appointment. We were told the parts they ordered had come in. The day they were supposed to arrive we did not get a call so I called and they said they cannot find the parts they ordered for us. Another are you kidding me!! Two weeks ago they said the parts had arrived. They said they would call back if they find the parts and never do. Meanwhile we are waiting at home for them to arrive. I call them back and the parts have been found and I demand they tell me when they will be coming. In an hour they finally show up and fix our dishwasher. So far so good but honestly I would have rather bought a new dishwasher at Lowes and been saved the headache of dealing with this company. Stay far away from them for your appliance repairs.
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