As a tenant, they are one of the worst property management companies to ever deal with. Our realtor and others in the area do not and will not suggest any houses that our through them anymore. They have no urgency to help you. They promised certain things will be done prior to our move in date and it did not get done. Then they pulled the "Your rental is as is". We had to go through our list and hassle them to get things done due to safety and hygiene reasons. The owner even uses his own maintenance person to come fix our issues since New West over charges him if anything needs to get fixed. Luckily, the maintenance guy is wonderful to work with once New west finally puts in our work orders after multiple calls. The only good thing about them is you can pay rent online. Which is great since I try to stay far away from the staff in the office especially Sandra Morey.